Welcome to Your L.A. Care Medicare Plus (HMO D-SNP) Orientation!
Watch our short videos to learn about your plan, your benefits and how to get care. You can also find answers to common questions here.
Orientation
View the Videos
Watch the videos of the topics you need. Start learning today and get the most from your benefits!
English Videos
L.A. Care is here to help you understand your 2026 health plan. These animated orientation videos explain your benefits, how to get care, and the services available to you.
Spanish Videos
L.A. Care está aquí para ayudarle a comprender su plan de salud de 2026. Estos videos de orientación animados explican sus beneficios, cómo obtener atención médica y los servicios disponibles.
What You'll Learn
Plan Basics
- Who can join and how to keep your coverage.
- How Medicare and Medi-Cal work together.
Getting Care
- Choose or change your Primary Care Provider (PCP).
- Understanding continuity of care and where to get medical help.
- Access 24/7 health care services
- Use Telehealth for Remote Care with in-network doctors
- Call the Nurse Advice Line for Non-emergency Health Guidance
- Find Nearby Urgent Care Facilities
Your Covered Benefits
- Doctor & Specialist Visits – Get care when you need it.
- Preventive Care – Screenings, vaccines, and wellness exams.
- Hospital & Home Health Care – Services if you need extra support.
- Emergency & Urgent Care – Where to go for immediate help.
- Medical Equipment & Hearing Aids – Coverage for devices you need.
- Alternative Treatments – Acupuncture and chiropractic care.
- Mental Health & Substance Use Services – Support for emotional well-being.
- Transportation Services – Help getting to and from medical visits.
Extra Benefits Just for You
- Dental Care – Exams, cleanings, and more.
- Healthy Meals – Delivered after hospital stays.
- Benefits Mastercard® Prepaid Card – Use for healthy foods, gas at the pump, utilities, and Over-the-Counter (OTC) items. (Not all members will qualify.)
- Personal Emergency Response System (PERS) – Safety at home.
Fitness & Wellness Programs
- Exercise Classes & Health Screenings – Stay active and healthy.
- Support for Diabetes, Asthma & Heart Health.
- Help to Quit Smoking.
- Nutrition & Diet Counseling.
Prescription Drug Coverage (Part D)
- Get Medications at Pharmacies or Through Mail Order.
- Temporary Supply for New Members.
Did you receive our postcard in the mail? You can view them below — they have tips and phone numbers to help you make the most out of your pharmacy benefit.
Pharmacy Welcome Postcard (English)
Pharmacy Welcome Postcard (Spanish)
How to Use Your Plan
- Helpful Tools & Support – Get help online, by phone, or in person.
- What to Expect in Your First 60 Days.
- Your Welcome Kit & Member ID Card.
- Health Risk Assessment & 60-Day Check-In.
For more information, call Member Services at 1-833-LAC-DSNP (1-833-522-3767) (TTY: 711). We are here to help you 24 hours a day, 7 days a week, including holidays. The call is free.