Orientation

What You'll Learn

Plan Basics

• Who can join and how to keep your coverage.
• How Medicare and Medi-Cal work together.

Getting Care

• Choosing or changing your Primary Care Provider (PCP).
• Understanding continuity of care and where to get medical help.
• 24/7 health care services
  • Telehealth for Remote Care with in-network doctors
  • Nurse Advice Line for Non-emergency Health Guidance
  • Locate Nearby Urgent Care Facilities

Your Covered Benefits

• Doctor & Specialist Visits – Get care when you need it.
• Preventive Care – Screenings, vaccines, and wellness exams.
• Hospital & Home Health Care – Services if you need extra support.
• Emergency & Urgent Care – Where to go for immediate help.
• Medical Equipment & Hearing Aids – Coverage for devices you need.
• Alternative Treatments – Acupuncture and chiropractic care.
• Mental Health & Substance Use Services – Support for emotional well-being.
• Transportation Services – Help getting to and from medical visits.

Extra Benefits Just for You

• Dental Care – Exams, cleanings, and more.
• Help with Daily Activities – In-Home Support Service with Papa Pals.
• Healthy Meals – Delivered after hospital stays.
• Benefits Mastercard® Prepaid Card – Use for groceries, gas at the pump, utilities, and Over-the-Counter (OTC) items.
• Personal Emergency Response System (PERS) – Safety at home.

Fitness & Wellness Programs

• Exercise Classes & Health Screenings – Stay active and healthy.
• Support for Diabetes, Asthma & Heart Health.
• Help to Quit Smoking.
• Nutrition & Diet Counseling.

Prescription Drug Coverage (Part D)

• Get Medications at Pharmacies or Through Mail Order.
• Temporary Supply for New Members.

How to Use Your Plan

• Helpful Tools & Support – Get help online, by phone, or in person.
• What to Expect in Your First 60 Days.
• Your Welcome Kit & Member ID Card.
• Health Risk Assessment & 60-Day Check-In.