During Public Health Emergencies
As a L.A. Care Medicare Plus member, you will have access to your benefits during a public health emergency or a disaster. When one of these events is declared, and until the event ends, L.A. Care Medicare Plus will:
- Cover out-of-network services and benefits at the rate those services and benefits would be provided by network providers
- Waive referral requirements, where applicable
- Make changes that benefit you right away, without the required 30-day notice
L.A. Care Medicare Plus can explain your payment terms and conditions if you live in a disaster area and get care from an out-of-network provider during a declared emergency or disaster.
Call Member Services at 1-833-522-3767 (TTY: 711), 24 hours a day, 7 days a week, including holidays for more information.