Disaster and Emergency Policy

During Public Health Emergencies

As a L.A. Care Medicare Plus member, you will have access to your benefits during a public health emergency or a disaster. When one of these events is declared, and until the event ends, L.A. Care Medicare Plus will:

  • Cover out-of-network services and benefits at the rate those services and benefits would be provided by network providers
  • Waive referral requirements, where applicable
  • Make changes that benefit you right away, without the required 30-day notice

L.A. Care Medicare Plus can explain your payment terms and conditions if you live in a disaster area and get care from an out-of-network provider during a declared emergency or disaster.

Call Member Services at 1-833-522-3767 (TTY: 711), 24 hours a day, 7 days a week, including holidays for more information.