These processes have been approved by Medicare and Medi-Cal. Each process has a set of rules, procedures, and deadlines that must be followed by us and by you.
Sometimes it can be confusing to start or follow through the process for dealing with a problem. This can be especially true if you do not feel well or have limited energy. Other times, you may not have the knowledge you need to take the next step.
To help you understand Appeals & Grievances, please review the topics below.