As a L.A. Care Medicare Plus member, you are able to utilize transportation services to see your Provider and to obtain medically necessary covered services at no cost. L.A. Care will work with you and your Provider to find the transportation service that best fits your needs and to schedule a ride.

Call L.A. Care Member Services at 1-833-522-3767 (TTY: 771) to learn more about your transportation options and how to schedule a ride.

Transportation services that are available to L.A. Care Medicare Plus members include:

Non-Emergency Medical Transportation (NEMT)

Non-emergency medical transportation (NEMT) requires that a Physician Certification Statement (PCS) form be completed and signed by your Provider.

This transportation type can include transport by ambulance, litter van, wheelchair van medical transportation services, and/or coordinating with para transit. These forms of transportation are authorized when:

  • Your medical and/or physical condition does not allow you to travel by bus, passenger car, taxicab, or another form of public or private transportation, and
  • Transportation is required for the purpose of obtaining needed medical care.

Non-Medical Transportation (NMT)

This benefit allows for transportation to approved medical services by passenger car, taxi, Lyft or other forms of public/private transportation.

  • You will have access to an unlimited number of round-trips per year.
  • This benefit does not limit your non-emergency medical transportation benefit.