As a member of L.A. Care Medicare Plus, you can talk to a nurse 24 hours a day, 7 days a week, using our Nurse Advice Line. The nurse can help answer your health care questions so you can take care of yourself or your family. The call and services are free.
Benefits of the Nurse Advice Line
- 24/7 Access to Nurses: Call anytime for health-related questions.
- Get help in your language at no cost.
Contact Details
- Phone: 1-800-249-3619 (TTY 711).
- Availability: 24 hours a day, 7 days a week
When to Call the Nurse Advice Line
- Health Questions: Call the Nurse Advice Line for general health questions. This includes things like minor illnesses, symptoms, or health tips.
- Doctor Questions: Call your doctor’s office for questions about your ongoing care. This includes specific treatments, prescriptions, or follow-up care.
- Emergency: Call 911 for emergencies. The Nurse Advice Line does not replace your doctor.
What to Expect When You Call
When you first call the Nurse Advice Line, the first person you speak to will be a nurse. The nurse will listen to your health concerns and give you helpful information or advice.
Information to Have Ready
The nurse will ask for your name, date of birth, phone, address and zip code to verify information.
Member must be present if someone else calls for you. This helps us get the right details about your condition and keeps your information safe.
Additional Service - Health Education Audio Reference Library:
You can listen to recorded messages about various health topics, such as asthma and how to give first aid.
Call to get helpful information on different health topics. It’s easy to use and gives you quick health tips. You can learn about different health issues and ways to take care of them. How to Access: Call the Nurse Advice Line and select "Listen to a Health Topic."
- Topics Covered: Over 100 pre-recorded discussions on topics like asthma and first aid.
- Languages: Available in English and Spanish.